I had an unfortunate experience last night with a Delta agent. I won’t go into the multitude of details, but I was on the phone for two hours of my very few hours at home with Cal. I should never have called to start with. I was tired. The agent kept making mistakes. I lost my temper. It wasn’t pretty. And I felt miserable after it was over, as if I had released a ton of bad energy into a world that doesn’t need anymore. Next time I hope to do better.